Data protection for your linguistic or technical stay

Charter protection of personal data

Privacy Protection Charter ("the Charter") describes the practices MyFrenchFamily Corporation ("MyFrenchFamily") for the collection and protection of Personal Data that are provided by users or collected by MyFrenchFamily to users of Web MyFrenchFamily.

MyFrenchFamily considers as "Personal Data" all information for determining the identity of a person, either directly or in association with other information that may be in the possession of MyFrenchFamily. The capitalized terms used in the Charter, but not defined have the same meaning as ascribed to them in the License Agreement and Service (the "User Agreement"). MyFrenchFamily may periodically update the Charter by publishing a revised version on its websites. In case of substantial modification of the Charter, the Customer will be notified via email or by a prominent notice on the Web sites of MyFrenchFamily. If the Customer does not accept the change, it must stop using the service because the continued use of the Service by a User after a period of fourteen days following receipt of such e-mail constitutes acceptance of full right by the Customer of such amendment.

By subscribing the Contract, the Client expressly agrees to (i) comply with the terms of this Charter, and (2) processing (collection, use, storage, etc.) of your Personal Data by MyFrenchFamily accordance with the Charter and the User Agreement. The Personal Data may be processed by MyFrenchFamily (or its suppliers) in non-member countries of the European Community, particularly the United States of America. MyFrenchFamily undertakes to take the necessary steps to protect your Personal Data in accordance with its obligations under the present Charter and the European and French regulations on the protection of personal data.

Use of information by MyFrenchFamily

Personal Information

MyFrenchFamily agrees not to sell or sell to third parties the email addresses or other Data of Personal collected from all users (customers or otherwise) who have registered to use the Service.

When Customer data backup as part of the Service, Customer agrees that MyFrenchFamily and suppliers can copy and store this data as part of the Service. However, MyFrenchFamily not consult and saved data, except to be held there by a legal or regulatory obligation, or at the request of a competent court of a regulatory authority or any other authority, or to protect the rights , property or safety of MyFrenchFamily, its customers or third parties, particularly in case of discovered or suspected fraud or other illegal activity.

MyFrenchFamily may have to consult, collect and process information of the Customer file management system, as well as other technical and statistical data of the Client computer (including in particular the statistics on the frequency and start Completion backups, Software performance indicators, configuration settings, file extensions and file size), and that for purposes of technical support, improvement, maintenance and updating services and control system usage levels.

The information collected by MyFrenchFamily are for internal use for the purpose of providing the service and support to users, process their applications and requests, manage their accounts controls, and communicate information about products and services and improve services. The consolidation of information from users (without personal identification) enables MyFrenchFamily analyze its user base and improve its services.

Customer agrees that MyFrenchFamily may occasionally send you by email of the administrative information about your account or the Service.

The Customer may agree to receive information about MyFrenchFamily of products and services by selecting the appropriate option on the website MyFrenchFamily at the time of subscription of the Contract. If the Client wishes to stop receiving information about MyFrenchFamily of products and services, the customer must send an email to this effect at, or change the settings selected during its subscription in its MyFrenchFamily-cam account.

Cookies and Passive Data Collection

A cookie is information sent by a web server to a web browser, enabling the server to collect information from the browser. If the Client wishes more information about the use of cookies, the Customer is invited to consult the site. MyFrenchFamily uses the information from cookies, IP address and the URL to improve and develop the Service and, if appropriate, offer users advanced features and geographically localized and differentiated service levels. MyFrenchFamily uses cookies to record the nicknames of users and session validators in browsers and on the hard drives of users, then used to deliver customized products and services to users, as they become available.

IP addresses also allow MyFrenchFamily diagnose network and server congestion contribute to the management and provision of the Service to Users.

Many browsers allow you to disable cookies or receive a warning before a cookie is stored on the hard drive of the Client computer. The Client is invited to consult the instructions for the browser or help screen to learn more about this. If, however, the customer decides to disable cookies placed on their computers by MyFrenchFamily, it may no longer be able to use certain services or functionality of websites.

User Information collected by MyFrenchFamily - Personal Information

Once the Client has been registered with MyFrenchFamily and connected to the Service, the Customer ceases to be an anonymous user for MyFrenchFamily.

Once a customer registers with MyFrenchFamily, (including for a free trial period), it provides Personal Data such as a company name, a line of business, number of employees , a phone number, function, address, credit card number and other billing information, a user name, a validated email address and a password.

When Customer data backup using the Service, Customer MyFrenchFamily transmits this data, along with information on its file management system, including the names of files and directories. MyFrenchFamily can also record your IP address when you send information.

MyFrenchFamily also collects details of transactions that the Customer carries on its Web site and details of the treatment of its orders. MyFrenchFamily may collect, if the customer chooses this option, certain preference and demographic information.

To protect the account information, the Customer must protect their password. Customer is responsible for the confidentiality of their password. Each password has a unique character.

Users may choose to remove their Personal Data of MyFrenchFamily active database by contacting MyFrenchFamily at, or by changing the settings selected during their subscription MyFrenchFamily-cam in his report to the following address:, and denouncing their user account MyFrenchFamily. Users of MyFrenchFamily-cam Services can also expose their user account by contacting the team of European technical assistance by email:

The Personal Data which MyFrenchFamily any visitor is informed that he is under 18 years old are not collected by MyFrenchFamily.

Cookies and Passive Data Collection

MyFrenchFamily automatically receives and records the Client's browser information in the logs of servers, including IP address, cookie information and the page visited.

Users recognizing that other websites consulted before websites MyFrenchFamily can insert Personal Data in the User's URL during the consultation, and acknowledge that MyFrenchFamily has no control over these sites Web. Therefore, some of this information may be recorded by MyFrenchFamily.

Links to third party websites

MyFrenchFamily websites may contain links to third party websites that are not under the control of MyFrenchFamily. These third-party sites have their own charters in the treatment of personal data. It is for every visitor to view the charter before visiting the corresponding site. MyFrenchFamily excludes all liability in respect of the visit to these third-party websites made accessible by these links which are shown for the convenience and visitor information websites MyFrenchFamily.

Communication of data

MyFrenchFamily does not disclose Personal Data to third parties, except for the need to process payment card information under orders. It is possible that MyFrenchFamily having to provide the Personal Data of Users to third party suppliers in order to offer specific services to users (hosting or support, for example). These third-party providers will comply with European and French legislation concerning the protection of personal data. A feature allowing users to refuse the transfer of their Personal Data to third-party vendors will be made available to Users.

Legal Obligations

MyFrenchFamily may be required to disclose Personal Data, including data saved by the User through the Service if MyFrenchFamily considers it necessary in the context of compliance with a legal obligation, or at the request of a competent court of a regulatory authority or any other authority, or to protect the rights, property or safety of MyFrenchFamily, its customers or third parties. MyFrenchFamily can thus be obliged to exchange information with other companies and organizations for the fight against fraud and limit the risk of non-solvency (eg, as part of checks carried out when validating payment transactions).

MyFrenchFamily change of control

In case of change of control, merger or direct acquisition by another company (the "Transaction"), MyFrenchFamily reserves the right to transfer all your information, including Personal Data, to the company. MyFrenchFamily will endeavor to notify the Customer of such operation (for communication on the website MyFrenchFamily, or by email at the address provided when subscribing the Agreement), then the customer has the ability to change any registration information of a sending a letter to the following address:


MyFrenchFamily implements security measures consistent with good practice to guard against the loss, misuse or alteration of information under the control of MyFrenchFamily. The information collected by MyFrenchFamily are kept in a secure operating environment not accessible to the public, however, that MyFrenchFamily cannot guarantee full security. Furthermore, despite the measures implemented to ensure the integrity and security of its networks and systems, MyFrenchFamily cannot guarantee that these measures are such as to prevent piracy of information.

Internet is a global environment. Its use to collect and process personal data necessarily involves the transmission of data internationally. Therefore, by browsing websites and communicating electronically with MyFrenchFamily, you agree MyFrenchFamily treatment of your personal data. However, MyFrenchFamily is committed to protecting all personal data collected on its website in accordance with the standards of data protection.

Updating and deleting user information

The Customer and its users may at any time correct or update the information forwarded to MyFrenchFamily by updating your account on the website MyFrenchFamily.

Upon expiration of your contract for any reason whatsoever, the Customer is informed that the Personal Data, and other information from cookies and IP address of the URL, for example, may be preserved by MyFrenchFamily in its archive or backup files, in accordance with the applicable legislation.

Processing claims concerning the protection of personal data

For any dispute or complaint about the protection of your Personal Data on a website MyFrenchFamily, you can send an email to the following address:

Principle of respect for the "Safe Harbor" of the European Union

The personal data transfers to the United States of America is implemented under the principle of the "safe harbor" or "Safe Harbor", which implies in particular the intervention of a independent third party to resolve disputes concerning the protection of personal data. If you feel that your dispute or complaint has not been resolved adequately MyFrenchFamily by the Council of Better Business Bureaus has been chosen by MyFrenchFamily to handle complaints about non-compliance with the principles of the "safe harbor" without prejudice to all the rights you have under Law No. 78-17 of January 6, 1978 relating to data, files and liberties.

To contact MyFrenchFamily

For questions regarding this Privacy Protection Policy, the Customer may contact MyFrenchFamily email:

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